Legal Field

Direct Debit Request (DDR)


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  • Fusion Cycles Service Membership: Three or More Bikes (Fortnightly)

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    This offer is designed to provide exceptional customer service and cyclist piece of mind by giving access to all / any labour service offered by our workshop technicians. Whether a Bronze or Silver Service, tyre or tube to be fitted, or any other service provided by our technicians. 

    This membership is for three or more bikes of the one sole owner. To be paid as a fortnightly instalment.

    Special Conditions

    This offer can be cancelled at any point of the service. No locked-in contracts are required. It is suggested to book at least one week in advance to secure yourself an appointment. Our experienced mechanics are passionate and thorough when it comes to servicing and maintaining your bike and will work with you when in assessing what service and to which extent your bike may need. Servicing or labour work under the membership is redeemable after one month from the joining date. 

    For further Terms and Conditions, please refer to our website.

First Payment Date & Frequency


Payment Details

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Customer Details


Address Details


Contact Details

Direct Debit Payment Options


Direct Debit From Bank Account, Building Society or Credit Union


I/We authorise Debitsuccess Pty Ltd ACN 095 551 581, APCA User ID Number 184534 to debit my/our account at the Financial Institution identified here through the Bulk Electronic Clearing System (BECS)

Direct Debit From Credit Card

Terms and Conditions



This document outlines the rights and responsibilities you have with regard to the ability of Debitsuccess Pty Ltd to directly debit your nominated bank account or credit card for any instalments or fees due by you under the terms and conditions of this Contract and DDR Service Agreement, the terms of which are stated below. Should you have queries regarding your Contract or this DDR form you should in the first instance contact Debitsuccess on 1-800 148 848. All queries regarding the provision of services by the Facility should be directed to the Facility.


The "Facility" means the organisation providing the service for which the Customer is paying. The "Customer" means the person or party authorising this Contract. "Debitsuccess" is Debitsuccess Pty Limited, PO Box 577, Mt Waverley, Vic, 3149, Phone: 1800 148 848, E-mail: All communication relating to this Contract is to be sent directly to Debitsuccess. The Customer acknowledges that Debitsuccess has been contracted by the Facility to collect the Instalments due under this Contract, and also acknowledges that all rights of the Facility pursuant to this Contract are able to be enforced by Debitsuccess as if it were the Facility without any involvement on the part of the Facility or the consent of the Customer.

3.       PAYMENTS

The Customer agrees to pay the instalment amount at the agreed payment frequency until this Contract is terminated in accordance with clause 4 below. Should there be any arrears in payments the Customer authorises Debitsuccess to debit the outstanding balance in order to bring the account up to date.


The Customer may terminate this Contract before the expiry of the minimum term or payments if all the instalments and fees due up to the date of termination are paid, and in addition the cancellation fee as specified on the front of this Contract is paid to Debitsuccess. If a cancellation fee has not been specified as part of the Special Conditions then this contract may not be cancelled before the expiry of the minimum term or payments. After the expiry of the minimum term or payments, and after all instalments and fees due have been paid in full, should the box on the front of this Contract requesting termination at minimum term be marked then this Contract shall automatically terminate. Should the membership type selected as part of this online signup be indicated as ongoing in nature, then this Contract shall continue indefinitely until such time as the Customer requests Debitsuccess, after the expiry of the minimum term for it to terminate. Any instalments/fees due at the date of termination (including instalments/fees which fall due during the notice period) will remain a debt owed to and recoverable by Debitsuccess. There will be a period of notice of 30 days unless otherwise specified by the Facility between the date of request and the date of actual termination during which any payments due must still be paid in full. The Customer should contact Debitsuccess if they have not received written confirmation of the termination within the 30 day period. The Customer shall not consider that this contract has been terminated until such time as this is confirmed in writing to the Customer by Debitsuccess (not more than 14 days after the termination date). Termination of this Contract will also terminate the Direct Debit Request Authority.


The Customer, Debitsuccess and the Facility each hold reciprocal rights of termination for a material breach of any term or condition of this Contract. The Contract will be terminated upon receipt of written notice outlining the relevant breach.


A one-off fee of $10.00 is payable to Debitsuccess by the Customer on authorising of this Contract.

7.       PRIVACY

A Customer's "personal information" (as that term is defined in the Privacy Act 1988 (Cth)) will only be used by Debitsuccess to provide you with the services contemplated by this Contract. Debitsuccess' Privacy Statement is to be found on its website

8.       LIABILITY

To the extent permitted by law, Debitsuccess hereby excludes any liability of Debitsuccess to the Customer in contract, tort, statute or in any other way for any injury, damage or loss of any kind whatsoever (including, without limitation, any liability for direct, indirect, special or consequential loss or damage), sustained by the Customer and/or any other person, or for any costs, charges or expenses incurred by the Customer, arising from or in connection with this Contract and/or the services/products provided by Debitsuccess, and/or any act or omission of Debitsuccess.


Upon default by the Customer in regard to any obligation under this Contract and failure to remedy the default after notification by Debitsuccess, the Customer authorises Debitsuccess to notify any debt collection/credit reporting agency of the default. Should this occur then at Debitsuccess' sole discretion it may terminate the contract at which time the full outstanding balance for the remainder of the minimum term or payments (including any current arrears) shall be due in full. The Customer authorises Debitsuccess to add to the outstanding debt a fee of $50 and an amount equivalent to 25% of the full outstanding balance (being Debitsuccess' expenses reasonably incurred in collecting the debt) upon initial referral to the debt collection/credit reporting agency.


Change of location (if within 7 km of the previous location) or ownership or the name of the Facility does not absolve the Customer of responsibilities under the terms and conditions of this Contract.


Debitsuccess may at any time AFTER the end of the minimum term, upon sending written notice to the Customer's last known address and giving 14 days notice, increase the instalment amount. If the Customer wishes to terminate this Contract as a result of the increase in the instalment amount, the Customer must notify Debitsuccess in writing within 14 days of the date of the written notice sent by Debitsuccess. The Contract will be terminated upon receipt of this notice. If the Customer does not notify Debitsuccess of its intention to terminate this Contract within such specified time period, then this Contract will remain in force and the increase in the instalment amount will be deemed to be accepted by the Customer.


The Customer may at the sole discretion of Debitsuccess and the Facility be able to transfer this contract to another person, or to another participating Debitsuccess Facility. Any transfers to a new Facility must be as a result of the relocation of the Customer to another town or city. Should a transfer occur all of the terms and conditions of this contract shall apply except the payments may be adjusted to be in line with those normal charges made by the new Facility. There may be a fee charged for each transfer. Details of any fees payable can be obtained by contacting Debitsuccess on 1-800 148 848.


This Contract, the DDR Service Agreement and any membership agreement entered into between the Customer and the Facility (the "Facility Membership Agreement") constitute the entire agreement, understanding and arrangement (express and implied) between the Customer, the Facility and Debitsuccess relating to the subject matter of this Contract and supersedes and cancels any previous agreement, understanding and arrangement relating thereto whether written or oral. In the event of any inconsistency between the term(s) of this Contract, the DDR Service Agreement and the Facility Membership Agreement, (where such inconsistent term(s) specifically relate to the rights and obligations of the Facility, other than the right to unilaterally vary fees payable), the term(s) of the Facility Membership Agreement (which specifically relate to the rights and obligations of the Facility) will prevail only to the extent of such inconsistency. If any provision of this Contract is invalid, illegal or unenforceable in any respect, the validity, legality and enforceability of the remaining provisions will not be affected and such invalid, illegal or unenforceable provision is to be severed from this Contract.



Debitsuccess will debit your nominated account for the amounts and at the frequency of payments as agreed between us on the Debitsuccess DDR Contract authorised and accepted by you.


In the unlikely event that the initial terms are to change, they can only do so in accordance with your Contract and we must give you at least 14 day notice of the changes including if applicable the new amount, new frequency and next debit date.


Should you wish to defer a payment to another date you must contact Debitsuccess before the date of that payment to request the deferment. Deferments are entirely at the discretion of Debitsuccess and will depend on the length of deferment, the current state of your account and your past history. You may request us to stop an individual payment however you will still be liable to make this payment by some other method or your account will become overdue.


Should you wish to alter the payment frequency or Day to Debit contact Debitsuccess and at our discretion in most instances we will be able to make the changes you require. There may be a fee charged for this service (details of any fees payable can be obtained by contacting Debitsuccess on 1-800 148 848). Any changes made will not affect the total amount you would otherwise have paid over the minimum term of your Contract.


Suspension of payments may be possible under the terms of your Facility Membership Agreement. Payments may be suspended for a minimum of 2 weeks at a time so long as the total time suspended within the minimum term does not exceed 6 weeks. In order to suspend payments you should contact Debitsuccess at least 3 days prior to the date of the first suspended payment. There is a charge of $5.00 per week while the contract is suspended unless a different fee is specified on the front of this Contract. Any time spent on suspension will be added onto the minimum term of the Contract so that the sum of the instalments payable for the minimum term or number of payments shall still be payable regardless of any suspension or suspension charges made.


You can cancel this Direct Debit Request Authority by requesting this of Debitsuccess or your bank. Cancellation of the authority to debit your account will not terminate this contract or remove your liability to make the payments you have agreed to.

7.       DISPUTES

If you dispute any debit payment, you must notify Debitsuccess immediately. Debitsuccess will respond to your dispute within 7 working days and will immediately refund the amount of the debit if we are not able to substantiate the reason for it. If you do not receive a satisfactory response from us to your dispute contact your financial institution who will respond to you with an answer to your claim within 5 business days if your claim is lodged within 12 months of the disputed drawing, or within 30 business days if your claim is lodged after 12 months from the disputed drawing.


When the day to debit falls on a weekend or public holiday the debit will be initiated on the next working day.


It is your responsibility to ensure that on the due date clear funds are available in your nominated account to meet the direct debit payment. Should your payment be dishonoured Debitsuccess will debit you an additional $10 with your next payment and may, if we have not received instructions to the contrary from you, debit both the current due payment and the now overdue payment(s) on the same day. Debitsuccess may debit other fees or costs involved with debt collection in accordance with the terms and conditions of the Contract (refer to clause 9 Credit/Debt Reporting Agencies).


All enquiries should be directed to Debitsuccess and should be made at least 1 working day prior to the next scheduled debit date.


In addition to those already mentioned, you are responsible for ensuring that your nominated account is able to accept direct debits. If it is not, it is your responsibility to provide Debitsuccess with a new account number.


Club Membership is an offer to join our store from $9 per week for the sole owner of a bicycle, for the lifetime of the bike, available at the point of sale through Fusion Cycles.

First service free is available under the same ‘COVERAGE AND LIMITATIONS’ terms as shown below for the whole membership.

Club Membership is provided by “Fusion Brisbane PTY LTD 84 605 634 777” trading as Fusion Cycles (We / Our) limited to the terms and conditions outlined below;

This offer is designed to provide exceptional customer service and cyclist piece of mind by giving access to all / any labour service offered by our workshop technicians. Whether a Bronze or Silver Service, tyre or tube to be fitted, or any other service provided by our technicians. Please read carefully this entire document to fully understand the Club Membership offered to our cyclists. Fusion Brisbane PTY LTD (We / Our) offer our customers our Club Membership at any point in the lifecycle of your bike.




1.              The whole bicycle - service provided on all components.


1.              Limitations - nil - all workshop service

a)         This membership makes available all service offerings provided by our workshop technicians, to the bike assigned to the membership, at any time the owner of the membership deems fit.

2.              Weekly membership assigned to single or multiple bikes, under the pricing structure detailed below:

a)         Single Bike: $9/wk

b)         Two Bikes: $17/wk (sole owner)

c)         3 or more Bikes: $25/wk (sole owner)

d)         Your nominated bike(s) details are to be collected at first service.

e)         Not inclusive of parts or accessories.

f)          The offer is not transferrable to another member.

g)         The offer is transferrable to another bike.

h)         More than one Club Membership is available to a cyclist across different bikes. This will be under the pricing structure listed above.

i)           The Service Centre of membership must perform all work on the bike assigned to the membership for the offer to stand (Unless approval is received in writing and signed by CEO, CGO or GM of Fusion Brisbane). Exemption can be sought through your place of purchase.

j)           You validate your offer by paying the set price at your place of purchase. It is The Purchaser’s responsibility to ensure your dealer validates your warranty on their system.

k)         All components deemed to need replacing under the service is to be the responsibility of the Purchaser.

l)           Servicing or labour work under the membership is redeemable after one month from the joining date.

m)       A weekly or fortnightly payment will be paid using third party debit provider (Debit Success) in store or via Fusion Cycles’ website.

n)         A small billing fee of 5.2% of each payment will be added to each instalment which goes directly to DebitSuccess.

o)         A one-time joining fee of $60 (inclusive of a $10 Debit Success fee) will be charged at the time of signing up to the membership. The first instalment will be charged a week, fortnight or month later, depending on your nominated instalment frequency.

p)         Due to the comprehensive nature of bike mechanics, we ask that you work with our experienced mechanics to nominate what your service your bike needs. This ensures that your bike is well maintained and serviced within reasonable expectations. Excessive servicing can cause damage to parts and components.

q)         Our experienced mechanics are passionate and thorough when it comes to servicing and maintaining your bike. They reserve the right to assess and state what service and to which extent your bike may require.

SCHEDULED SERVICING: It is suggested to book in required servicing weeks or even months in advance to ensure the Purchaser’s asset is maintained. For emergency or unforeseen service requirements, all will be done to ensure the bike is fixed in a timely fashion, however priority will be given to customers already scheduled prior. It is requested that no less than 1 (one) week lead time be adhered to when scheduling service work. Please also refer to the Coverage and Limitations section: Clause 13 and 14.

OFFER CANCELLATION: The offer can be cancelled at any point of the service. No locked-in contracts are required. Cancellation can only occur by completing a cancellation form in store at Fusion Cycles. We reserve the right to terminate or restrict your use of our service, without notice or further liability, as set forth in these Terms of Use or if we determine, in our sole discretion, that you have breached or will likely breach any of these Terms of Use, including failure to pay your invoice on time, not following Customer Service instructions, or otherwise in our sole discretion. If we do terminate the provision of Services, we also reserve the right to refuse you as a customer, in our sole discretion, if you attempt to subscribe to our Services subsequently.

PAYMENT OF MEMBERSHIP: Members agree to pay a recurring fee by credit card or direct debit, permitting us to charge membership dues and any applicable tax, until the account is cancelled online or by phone. Membership dues, including promotional pricing and limited time offers, are subject to change at a pre-specified time, or at Our discretion. We reserve the right to increase the membership by 5% every year on the anniversary of the subscription.





This Short-Form Product Disclosure Statement (Short-Form PDS) is prepared by Debitsuccess Pty Ltd ABN 32 095 551 581 (Debitsuccess, We, Us). We are a wholly owned subsidiary of TSG Holdings (AUST) No.2 Pty Ltd ABN 89 608 821 281 and a related company of Transaction Services Holdings Limited ARBN 125 664 860 (‘TSHL’).



You can contact Us by telephone (1800 148 848), by fax (1800 777 084), via our website

( or by writing to us at PO Box 577, Mt Waverley Victoria 3149.



Debitsuccess is the issuer of the Debitsuccess Direct Debit Payment Product (the Product) under an intermediary authorisation with THSL. THSL hold an Australian Financial Services Licence (No. 338256) and we are an authorised representative of THSL (AR 407894) authorised to provide financial product advice about and deal in the Product.



The Product is a non-cash payment facility which allows you to enter into an arrangement with us for the payment of reoccurring amounts to a single merchant by direct debit from your nominated bank account or credit card ('Account'). We can only provide the facility to you if we have received a completed Direct Debit Request that you have agreed to.



Some information might change from time to time. We will issue a supplementary or replacement Short-Form PDS to you if there is a materially adverse change to or omission from the information. For other changes, you can obtain up to date information by contacting us. We will send you updated Information free of charge on request.



All information in this Short-Form PDS is general only and does not take account of your individual objectives, financial situation or specific needs. You should consider how the information in this Short-Form PDS meets your needs before deciding to apply for the Product.



The following documents are incorporated into, and form part of, this Short-Form PDS:


1.         The Terms and Conditions of the Debitsuccess Contract and/or your customer/service contract; and

2.         The Terms and Conditions of the Debitsuccess Direct Debit Request (DDR) Service Agreement.


You should read these documents as they include important information about the terms and conditions that apply to our provision of the Product to you, including information about cancellation and termination rights, breach of contract, liability and privacy. They are printed on the back of our Direct Debit Request (DDR) which you will be given by the merchant you require your payment to be made to. The documents are also publically available to view or download from our website or you can ask us for a copy.



The Product allows you to make recurring payments from your Account to a single merchant - for example a club or organisation you have membership to. It has many benefits, the key ones are summarised below:

Certainty - you can align payments to your income stream by nominating the day payments are to be deducted from your Account and the frequency.

Flexibility - nominate payments to continue or stop on expiry of the minimum term.

Responsiveness - you can elect to pay more over a shorter term (paying off your liability earlier) or if your circumstances change you can arrange to make 'catch-up' payments in special circumstances.

Security of Data - we have in place security systems of a very high standard which comply with the Payment Card Industry Data Security Standards to ensure that your personal information is secure from unauthorised access.



The Product is designed to provide you with a simple and easy to use payment solution. The Product is not

100% risk free and there are some risks associated with use of the Product. We cannot debit your account if you give us incorrect Account Detail or if you have insufficient clear funds in your Account and in the unlikely event that our systems or service providers are temporarily unavailable we may not be able to debit your Account on the nominated day.



If you are not satisfied with our services, please telephone our internal dispute resolution service on 1800 148

848 or write to us. We will acknowledge your complaint in writing within 7 days and endeavour to resolve it promptly. If you are not satisfied with our response, we are a member of the Financial Ombudsman Service, an external dispute resolution body who you can contact by telephone (1300 780 808), fax (03 9613 6399), in writing (GPO Box 3, Melbourne VIC 3001) or via their website (



We may deduct the following fees from your Account at the times indicated:



When Payable


A maximum amount of $110.

The fee could range between $0 and $110 depending on your arrangement with your merchant


For example:

You may be charged a one off fee of $10 if so it will be clearly indicated on the DDR form that you complete with your merchant

Once only when Product is first established


Up to $15

On the Dishonour of a payment

Debt Collection**

$50 plus 25% of full outstanding balance.


For example, if your outstanding balance was $200, the Debt Cancellation Fee owing, in addition to the outstanding contract balance of $200, will be $100 (comprising $50 plus 25% of the remaining balance (i.e. 25% of $200).

On cancellation of the product due to your failure to pay the required amounts under your customer/membership contract resulting in the referral of your account to Debt Collection.


*The fees noted in the table above are maximum amounts charged by Debitsuccess in relation to the provision of the product. The actual amounts payable are set out in your customer/membership contract. You will be notified in writing of the amount you pay before the Product is issued to you.


** This fee will only be charged if Debitsuccess provides Debt Collection Services to the business providing goods or services to you. If this is the case, the terms relating to Debt Collection Services set out in your customer/membership agreement will also apply.


This Short-Form Product Disclosure Statement is dated 7 December 2016 and provides a summary of key information in the Product Disclosure Statement as at that date. We will provide you with a Product Disclosure Statement free of charge on request.

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Final Declaration

After the agreed number of payments (specified above) have been made, if you have chosen not to have this Contract terminate after the Minimum Term (by ticking the box above where indicated) this Contract will become an ongoing membership contract.
You agree that this authorisation will remain in force in accordance with the provisions of both the Debitsuccess Contract – Terms and Conditions and any separate Contract/Terms and Conditions issued by the Facility, and that you have read and understood the same.
I Agree

You warrant, declare and acknowledge that:
1. The information given by you in entering this Direct Debit Request And Customer Contract is correct and will be relied upon by us.
2. You have read this agreement, including the Terms and Conditions and Product Disclosure Statement before accepting them below.
3. This agreement will become binding upon all parties once you have ticked in the "I agree" box below and the "Submit Form" button has been clicked.
I Agree

Compare Membership

Minimum Payment Period 1 payment
Fortnightly Payments of $52.60
One-off Payment of  $50.00
First payment date 31-Oct-2017
Total first payment $112.60

This offer is designed to provide exceptional customer service and cyclist piece of mind by giving access to all / any labour service offered by our workshop technicians. Whether a Bronze or Silver Service, tyre or tube to be fitted, or any other service provided by our technicians. 

This membership is for three or more bikes of the one sole owner. To be paid as a fortnightly instalment.

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